FAQ
Frequently Asked Questions
Find answers to the most common questions about shopping with FATCHECK. If you need further assistance, feel free to contact our customer support team.
How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment has been confirmed.
How long does shipping take?
Delivery times depend on your location and the selected shipping method. Estimated delivery times are provided during checkout.
Do you ship internationally?
Yes. We offer worldwide shipping to selected countries. Shipping costs and delivery times are calculated during checkout.
Can I change or cancel my order?
Orders can only be changed or canceled before they have been processed. Please contact us as soon as possible if you need assistance.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.
What payment methods do you accept?
We accept major credit and debit cards, bank transfers, digital wallets, online banking, and other payment methods available in your region.
What if I receive the wrong or damaged item?
Please contact our customer support within 7 days of receiving your order. Include your order number and clear photos of the item so we can assist you promptly.
Can I return or exchange a product?
Returns and exchanges are accepted for eligible items in accordance with our Return Policy. Products must be unused, unwashed, and returned in their original condition.
How do I choose the right size?
Please refer to the Size Guide available on each product page before placing your order. If you’re unsure, feel free to contact us for recommendations.
Will sold out items be restocked?
Some products may be restocked, while limited edition collections may not return. Follow our social media channels and newsletter for future updates.
How can I contact FATCHECK?
You can reach our customer support through the Contact page or by email. We’ll get back to you as soon as possible during business hours.